GENERAL SERVICING QUESTIONS
How often should I get my car serviced?
Most manufacturers recommend a service every 10,000–15,000 km or every 12 months, whichever comes first. The exact interval depends on your make and model - your vehicle's logbook will confirm the schedule. If you're not sure, bring it in and we'll check for you.
What is included in a standard car service?
What is included in a standard car service?
What's the difference between a WOF and a service?
A Warrant of Fitness is a safety inspection required by law in New Zealand to confirm your vehicle meets minimum road safety standards. A service is a maintenance procedure that keeps your vehicle running properly and addresses wear and tear before it becomes a problem. The two are separate, a car can pass a WOF and still be overdue for a service.
How do I know if my car needs a service?
The most reliable way is to follow the manufacturer's service schedule in your logbook. Other signs your car may need attention include warning lights on the dashboard, unusual noises, changes in performance or fuel consumption, or if you can't remember the last time it was serviced.
Can I service my car myself?
You can carry out basic maintenance yourself, but for a full logbook service it's important that work is completed to the manufacturer's specifications and properly recorded. If you're unsure, it's always safer to use a qualified technician, especially if your vehicle is still under warranty.
Looking for car servicing in Hawke's Bay?
View our Car Servicing pageWARRANTIES & AUTHORISED SERVICING
Do I have to service my car at a dealer to keep my warranty?
In New Zealand, you are not legally required to use a franchised dealer to maintain your manufacturer's warranty. However, your vehicle must be serviced to the manufacturer's specifications using appropriate parts, and the service must be properly documented. Using an authorised repairer like HBM is the most reliable way to ensure all of these conditions are met without question.
What happens to my warranty if I miss a service?
Missing a scheduled service can give a manufacturer grounds to decline a warranty claim if the fault is related to the missed maintenance. It's always worth staying on schedule, and if you've fallen behind, getting up to date sooner rather than later.
What does "authorised repairer" mean?
An authorised repairer is a workshop that has been approved by a vehicle manufacturer to carry out servicing and repairs to their standards. This involves technician training, access to manufacturer diagnostic tools, and the use of genuine parts. HBM is an authorised repairer for Ford, Mazda, Kawasaki, Husqvarna, Can-Am, and Sea-Doo.
Does servicing at HBM protect my warranty even if I didn't buy the car here?
Yes. Authorised repairer status applies regardless of where you purchased the vehicle. You don't need to be an HBM customer to have your warranty protected by servicing with us.
Looking for car servicing in Hawke's Bay?
View our Car Servicing pageFORD & MAZDA SERVICING
Do you use genuine Ford and Mazda parts?
Yes. As authorised dealers and repairers for both Ford and Mazda, HBM uses genuine OEM parts as standard on these vehicles.
Are your technicians specifically trained for Ford and Mazda vehicles?
Yes. Our technicians receive ongoing factory training directly from Ford and Mazda, and we use manufacturer-approved diagnostic software for both brands.
How often does a Ford Ranger need to be serviced?
The Ford Ranger is generally recommended for a service every 15,000 km or 12 months, whichever comes first. Your logbook will confirm the exact schedule for your vehicle's year and specification.
How often does a Mazda CX-5 need to be serviced?
Most Mazda CX-5 models require a service every 10,000 km or 12 months, whichever comes first. Check your logbook or call us if you're unsure.
Looking for car servicing in Hawke's Bay?
View our Car Servicing pageMOTORCYCLE & POWERSPORTS SERVICING
Do you service all motorcycle brands or only the ones you sell?
We service all makes and models, not just the brands we're authorised for. If you're unsure whether we can help with your specific bike or powersports vehicle, just give us a call and we'll let you know.
Can you do a motorcycle WOF?
Yes. Warrant of Fitness inspections are available for motorcycles at our service centres. If your bike needs work to pass, we can carry out the repairs and re-inspect where possible.
How often should a motorcycle be serviced?
Most manufacturers recommend a service every 6,000–10,000 km or every 12 months, whichever comes first. High-performance or heavily used bikes may need more frequent attention. Your owner's manual will confirm the intervals for your model.
Do I need to book in advance?
We recommend booking ahead where possible, especially during busy periods. Contact your nearest branch to check availability and secure a time that suits.
Do you carry parts for the brands you service?
Yes. As an authorised dealer for Kawasaki, Husqvarna, Can-Am, Spyder, and Sea-Doo, we carry genuine parts for these brands. We can also source parts for other makes.
Looking for motorcycle or powersports servicing in Hawke's Bay
Motorcycle Servicing Hawke's BaySPARE PARTS
Do you stock genuine parts for Ford and Mazda?
Yes. As authorised dealers for both brands, HBM stocks and sources genuine Ford and Mazda parts across our locations.
Can you source parts for vehicles you don't sell?
In many cases, yes. Contact your nearest branch with your vehicle details and the part you need and we'll do our best to help.
How long does it take to get parts that aren't in stock?
Lead times vary depending on the part and the manufacturer. Our parts team will give you an estimated timeframe when they confirm availability.
Can I get parts fitted at HBM as well as supplied?
Yes. Our service centres can supply and fit parts across all the brands we carry. Just mention it when you enquire and we'll arrange it as part of your booking.
Need parts for your vehicle?
Spare Parts Hawke's BayBOOKING & LOCATIONS
How do I book a service with HBM?
You can book online using the form on our servicing pages, or call your nearest branch directly. We recommend booking in advance where possible, especially during busy periods.
Which HBM locations offer vehicle servicing?
All five HBM locations offer servicing. These are Napier, Hastings, Gisborne, Waipukurau, and Taupo. Contact details for each branch are below.
Will you contact me if something extra is found during my service?
Always. We will never carry out additional work without speaking to you first and receiving your approval.
Do you offer a courtesy vehicle or drop-off service?
Please contact your nearest branch to discuss options, availability varies by location.
Looking for car servicing in Hawke's Bay?
View our Car Servicing pageFive Locations Across the Region
HBM operates service centres across Hawke's Bay, Gisborne, and Taupo so there's always a qualified team nearby.
